Spot customers you may be about to lose

Funnelion.ai analyses calls, emails, CRM records, Google Sheets and SharePoint data so you can spot churn risk, negative customer signals and revenue at risk while there is still time to act.

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Early risk signalsClear revenue at riskActions to keep customers

Winning a new customer is expensive. The earlier you see which existing customers you might lose, the more revenue you keep.

What Funnelion.ai watches for

Two angles on every existing customer

Retention signals

Churn risk rate
Retention revenue at risk
Complaint / negative sentiment rate
Repeat issue rate
Customer health score

See which customers are pulling away, where dissatisfaction is rising, and which share of revenue is exposed.

Customer health signals

Usage volume and frequency
Payment behaviour and delays
High-risk service usage
Negative feedback
End of contract or commitment

Look beyond single incidents to the customer’s overall condition.

Interactive retention calculator

What does it really cost to keep a customer?

Enter your spend and see what it costs to retain or win back one existing customer. The number tells you where to invest: prevention, service quality or timely outreach.

Email / CRM campaigns

€

Emails, CRM automations and reactivation campaigns.Sales / account manager time

€

Team time spent on retaining, reactivating or recovering existing customers.Remarketing to existing base

€

Ads and other campaigns aimed at your existing customers.Retained or repeat customers

Customers who stayed active or bought again during the period.

Total retention spend

€0

Retention / repeat sale cost

€-

Enter the number of customers

Compare with the cost of new customer acquisition

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What Funnelion.ai can show you

From scattered signals to clear actions

Early risk signals

Funnelion.ai surfaces signs that a customer is pulling away: dropping activity, a more negative tone, slower replies or recurring problems.

Recurring problems

Issues are grouped by topic, channel and customer segment so the team can see what is wearing customer experience down.

Revenue at risk

Risk signals are tied to customer value so the team can prioritise the cases with the biggest financial impact.

Sample risk view

Where to focus first

Customer group	Risk	Revenue at risk	Recommended action
Inactive customers	High	€24,000	Reach out within 24h to learn the reason for dropping activity.
Falling engagement	Medium	€15,500	Activate usage, offer help or training.
Customers raising issues	High	€8,200	Review recurring issues and assign an owner.
Low engagement	Low	€3,100	Add to a preventive communication campaign.

Sample data - illustrative.

Inactive customers

High

Revenue at risk

€24,000

Reach out within 24h to learn the reason for dropping activity.

Falling engagement

Medium

Revenue at risk

€15,500

Activate usage, offer help or training.

Customers raising issues

High

Revenue at risk

€8,200

Review recurring issues and assign an owner.

Low engagement

Low

Revenue at risk

€3,100

Add to a preventive communication campaign.

Sample data - illustrative.

Sample customer health view

One score, three next steps

Segment	Health score	Status	Next step
Existing customers A	82 / 100	Healthy	Retain and grow
Existing customers B	63 / 100	Watch	Reactivate usage
Renewing customers	41 / 100	At risk	Reach out and resolve issues
Active customers	91 / 100	Healthy	Offer extra value

Existing customers A

Healthy

82 / 100

Retain and grow

Existing customers B

Watch

63 / 100

Reactivate usage

Renewing customers

At risk

41 / 100

Reach out and resolve issues

Active customers

Healthy

91 / 100

Offer extra value

Funnelion.ai helps you protect the value you already have.

Find more revenue in your existing customer base

Ready to reduce churn and grow revenue?

Start analysing customer retention, revenue at risk and the signals that help your team act earlier.

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