01 / INBOUND
Inbound & after-hours calls
Answer selected calls when your team is busy, unavailable or closed.
05 / AI VOICE ASSISTANT
Answer more calls.
Take work off your team's plate.
Handle selected calls with approved answers. Prepare the assistant from your team's real conversations.
INCOMING CALLAfter-hours enquirySelected routing rules
AI ASSISTANTApproved answersWithin agreed scope
NEXT STEPBooking check* or staffDepending on setup
Example only. Booking and CRM updates need compatible systems and agreed permissions.
PRACTICAL VOICE WORKFLOWS
Three ways the assistant can help.
Choose when it answers and when your team takes over.
02 / OUTBOUND
Approved outbound follow-ups
Call selected customers from an approved list, such as when a slot becomes available.
03 / HANDOFF
Staff follow-up
Capture or route questions outside the approved scope, according to the call setup.
HANDOFFS AND BOUNDARIES
Know when the assistant should stop.
A useful voice assistant is defined as much by its limits as by the questions it can answer. Your team approves both before launch.
01
Answer within scope
Handle common questions using approved business information and a configured opening that identifies the AI assistant.
02
Escalate the exceptions
For complex, unclear or out-of-scope requests, collect relevant details and route or flag them for a staff member.
03
Act only with permission
Check a booking, create a reservation or update CRM data only with a compatible integration and agreed read/write access.
The assistant does not guarantee resolution of every call. Caller notices, data access and staff escalation rules are agreed for each setup. See the setup process
A DISTINCTIVE STARTING POINT
Prepared from your team's real calls.
Use relevant conversations to shape answers, then approve what the assistant may say and do.
01
Review selected calls
Identify frequent questions and useful wording, with appropriate permissions.
02
Approve answers
Your team agrees on knowledge, tone and questions to pass to staff.
03
Define boundaries
Set AI identification, escalation and permissions for connected actions.
The assistant follows agreed rules; AI-generated responses still need suitable oversight.
CONNECT WHAT YOU NEED
Fits into your existing workflow.
Start with call routing. Add booking or CRM actions where compatible integrations are available.
CONNECTION 01
Phone routing
Define when calls go to the assistant.
CONNECTION 02
Booking & CRM
Connected actions depend on access and agreed scope.
CONNECTION 03
Staff follow-up
Pass selected requests to your team when configured.
Integration scope and launch timing are confirmed during onboarding.
NEXT STEP
Ready to answer more calls?
Explore one phone scenario, the approved answers and any integrations you would need.